The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers for service disruptions, marking a shift from traditional fines to direct consumer restitution.
In a statement issued on Sunday by its Head of Public Affairs, Nnenna Ukoha, the commission said the directive targets operators whose network performance falls below established standards in specific locations.
The NCC explained that compensation would be triggered when service quality fails to meet prescribed Quality of Service (QoS) Key Performance Indicators, with affected subscribers receiving airtime credits.
According to the commission, the compensation will be calculated based on users’ average spending and their presence within areas where service disruptions occurred.
She added that the policy is part of broader efforts to prioritise consumer protection while strengthening accountability across the telecommunications sector.